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and cutting tools, cable cutters and hydraulic pumps

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Customer Service

These terms and conditions do not affect your statutory rights.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods through this website you must be at least 18 years of age.

Whilst we endeavour to only show items on the website that are in stock, goods are subject to availability. If we do not supply the goods for any reason we will not charge you for these goods and we will refund any money already paid for the goods. However, we will not be responsible for compensating you for any other losses which you may incur if we do not supply goods.

We will endeavour to deliver goods within the times stated, usually within 7 days, but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.

All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. Whilst we endeavour to show an accurate colour image, you are advised that there may be variations in colour between the actual goods you receive and the image that you see on your monitor or TV screen. This could be caused by the settings of your system or an adjustment made during or after photographic or other electronic processes. However, if you purchase any goods that you are not happy with, you have the right to return them for a full refund within 7 days. (excluding the cost of delivery to or from our premises)

Should delivery be delayed for more than 21 days you have the right to contact us and cancel your order. In this case we will refund any money paid by you for the goods.

As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.

If goods arrive damaged or are faulty you must inform us by email to post@izumi-products.co.uk within 7 days and preferably within 48 hours. Our Returns Department will arrange the return of these goods and we will replace the goods at no charge or refund any money paid for the goods.

The price for the goods will be as stipulated at the time when you placed your order. We reserve the right to make adjustments to the price to take account of any increase in, or the imposition of, any taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.

All prices on our website are exclusive of VAT at the current rate and exclusive of delivery and insurance charges which will be payable as indicated at the time of placing your order.

You will only own the goods once we have received payment in full.

We reserve the right to terminate any contract between us without penalty. In the event of termination we shall refund to you all sums paid by you to us. We do not offer any credit facilities. We will issue an invoice when goods are ready to ship and payment is received in full and will send it with your parcel.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

The Contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England, Scotland and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint contact us.

These terms and conditions are subject to change at any time without prior notice to you.

1. Our Contract

These terms & conditions ("Website Terms") apply to your use of the Izumi Products UK Ltd website izumi-shop.com (the "Website", which term shall include all content on the Website). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use the Website.

2. Privacy & Cookies Policy

2.1 These Website Terms supplement (and are in addition to) the terms of our Privacy Policy and Cookies Policy. Our Privacy Policy explains what personal information we collect about you when you use the Website and our Cookies Policy deals with the use of cookies on the Website.

2.2 When you agree to these Website Terms, you shall be deemed also to have read, understood and agreed to our Privacy and Cookies Policies in their entirety.

3. Terms & Conditions relating to sales

If you order a product through the Website, our Terms & Conditions relating to sales will also apply.

4. Your use of the Website

4.1 You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else´s enjoyment of the Website.

4.2 You may use, download and display the contents of this Website on a computer screen and also print one copy of such content, but solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

• copy, reproduce, use or otherwise deal with any content on the Website;
• modify, distribute or re-post any content on the Website for any purpose;
• reproduce, crawl, frame, link to or deep-link into this Website on or from any other website or application/app or any other device connected to the Internet;
• use the content of the Website for any commercial exploitation whatsoever.

4.3 You may not use the Website for any of the following purposes:

• disseminating any unlawful, libellous, threatening, abusive, bullying, vulgar, obscene, or otherwise objectionable material;
• transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice;
• gaining unauthorised access to our or other computer systems;
• interfering with any other person's use or enjoyment of the Website or the Internet;
• interfering or disrupting networks or web sites connected to the Website;
• making, transmitting or storing electronic copies of materials protected by copyright.

5. Use of this Website from outside the UK

Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Izumi Products UK Ltd, products and services available in the UK and Europe. Those who choose to access this Website from locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

6. Ownership of rights

6.1 The content of the Website is protected by copyright, trade marks, database and other intellectual property rights. All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Izumi Products UK Ltd.

6.2 If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign (on a worldwide basis to the fullest extent permitted by law) those rights to Izumi Products UK Ltd.(including any rights you may have in user generated content that you submit through the Website). You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.

6.3 You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

7. Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We will not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

8. Availability of the Website

8.1 We can make no promise that the services at the Website will be consistently fault free. If a fault occurs in the service please report it to our Customer Services team shop@izumi-products.co.uk and we will attempt to correct the fault as soon as we reasonably can.

8.2 Access to the Website may occasionally be restricted or limited to allow for repairs, upgrades or general maintenance. We will endeavour to restore access as soon as we can.

9. Damage to your computer or other device

9.1 Izumi Products UK Ltd uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device.

9.2 It is your responsibility to ensure that you have the right equipment and software (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device.

9.3 We shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

9.4 We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. We do not accept any liability in respect of the use of these websites.

10. Accuracy of content

10.1 Izumi Products UK Ltd,  disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party (to the extent permitted by applicable law).

10.2 The views expressed in user generated content are the opinions of those users and do not necessarily represent the views, opinions, beliefs or values of Izumi products UK Ltd, or any of its associated or group companies.

11. Advertising and Sponsorship

The Website may contain advertising and sponsorship. These advertisers and sponsors are responsible for ensuring that material submitted to us complies with relevant laws and codes. We will therefore not be responsible for any error or inaccuracy in advertising and sponsorship material.

12. Our liability

12.1 The Website is provided by us for your use without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

12.2 We shall not be responsible for any breach of these Website Terms caused by circumstances beyond our control.

12.3 We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

12.4 Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website.

12.5 These Website Terms shall not limit or exclude any liability that we are not permitted to limit or exclude under applicable law (such as death or personal injury).

13. Indemnity

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and any sums paid by us as a result of any settlement agreed by us arising out or in connection with:

• any claim by any third party that the use of the Website by you is defamatory, offensive, bullying or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
• any claim by any third party that the use of the Website by you infringes that third party’s copyright or other intellectual property rights of whatever nature
• any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.

14. Entire Agreement

These Website Terms (including our Privacy Policy, Cookies Policy and Terms & Conditions of sale) set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

15. Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time. We recommend that you revisit this page regularly to keep informed of the current Website Terms. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

16. Applicable Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

17. Miscellaneous

17.1 If any provision of these Website Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Website Terms, which shall remain in full force and effect.

17.2 A person who is not a party to these Website Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Website Terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

17.3 The Website is owned and operated by Izumi Products UK Ltd (Company Number 3021126) a company registered in England and Wales whose registered office is at Unit 4B Hatfield way South Church Enterprise Park Bishop Auckland DL14 6XF County Durham England.

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Izumi Products UK Ltd

Unit 4B Hatfield Way

South Church Enterprise Park

Bishop Auckland

County Durham

DL14 6XF